In my last post, I offered a basic definition of organizational culture: the system of shared beliefs, values, and assumptions that govern the way people behave in organizations. Culture shapes how we communicate, make decisions, reward and incentivize certain behaviors, solve problems, make change, set direction, and on and on. Culture can Kill Change In[…]
In my last post, I argued that for continuous quality improvement work in nonprofits to be meaningful and make significant impacts on an organization, it must be: Intrinsically motivated Guided by our own definitions of quality Directed toward goals and driven to change Integrated, not siloed Applied and iterated In this post, I want to[…]
Why Should You Care about Quality Improvement? There is no shortage of well-meaning business leaders, public officials, and bloggers who think they’ve diagnosed what’s “wrong” with the nonprofit sector. Nonprofits are inefficient or poorly managed. Nonprofits need to think and act like businesses. Nonprofits aren’t innovative. I don’t get offended by or hung up on[…]