Manageable Process

More than Software: Processes Guide Databases

The root cause of many of the problems nonprofit organizations experience with their databases is often nothing to do with the software itself. Without plans to design and use them, processes to guide them, and people to effectively use and manage them, databases cannot deliver the value your organization wants or needs. Last month, we[…]

Manageable Process

More than Software: Plans are Key to Database Success

In our last post, we highlighted the Top 7 Reasons Your Database is Not Working for You. Over the next three posts, we’ll address each of three keys to database success, and – spoiler alert – none of them are the software itself! We find that when organizations’ databases are not meeting their needs, the[…]

Your Tidy Shared Drive Might be Costing You, Too!

Organizations create lots of files. Plans, budgets, procedures, marketing pieces, grant applications, reports, timelines, proposals, memos, newsletters, meeting agendas and summaries (I hope), and on and on. You create, save, and share hundreds of files each month. As I pointed out in my last post, how we name, edit, and save theses files determines how[…]

Your Messy Shared Drive is Costing You!

A messy shared drive is more than a headache. It’s a business process and knowledge management disaster. An organization cannot plan thoughtfully, design intentionally, work efficiently, and learn continuously if it cannot store, find, and use its decisions, plans, efforts, and insights. Google Drive, SharePoint, OneDrive, etc. are all powerful tools for file sharing and[…]

Measurable Outcomes

3 Reasons Not to Design a Survey

I love surveys. I love designing them and completing them. Ever since I was a kid, I’ve filled out satisfaction and feedback surveys every time I’ve been asked. My love of surveys has won/earned me free meals and theater tickets, and discounts or refunds on all kinds of products and services. I love surveys! I’ve[…]

Making Performance Management Meaningful

We’re continuing our series on performance management by handing the mic back to Megan Ondr-Cooper of CASA of St. Louis. This week, Megan will share the questions she and her teammates asked along their journey toward a meaningful performance management system. As Sarah shared in her post last week, performance management is a system and[…]

Measuring Performance

Performance Management: Using Data to Learn and Improve

The IllumiLab is excited to present a second blog series from our contributor and client Megan Ondr-Cooper from CASA of St. Louis. This summer, she shared some fun Excel tips with us. This month, she’s sharing her experience with performance management. Too often, nonprofits struggle to demonstrate meaningful impact. They collect data, but only really[…]