How to Assess Organizational Culture in an Interview

Culture Eats . . . Everything If you want to hear the most generic, meaningless string of buzzwords ever, ask a leader to describe their organization’s culture to a funder, potential partner, or employment candidate. Ok, maybe that’s a cynical over-generalization. Or maybe it’s not. It is legitimately difficult to identify and describe an organization’s[…]

A Five-Step Process for Improvement (DMAIC)

Nonprofit professionals are do-ers. We are fixers. Heck, we build planes while we fly them, right? Believe it or not, these penchants for action and for fixing can actually interfere with sound problem solving, data-informed decision-making, and continuous improvement. In our rush to make changes and improvements, we skip important steps that shortchange our understanding[…]

Anchoring Your Nonprofit Strategy

In my last two posts, I have been exploring how to articulate and align what I see as the four elements of a nonprofit organization’s strategy: Why: Vision statements often express an organization’s “why.” It describes why you exist and do the work you do. This is the change or result you seek. What: A[…]

Answerable questions

Decision-Making Requires Answerable Questions

Analysis paralysis. Navel-gazing. Beating a dead horse. Talking in circles. Spinning our wheels. Do any of these describe how decision-making feels in your organization? A client recently lamented to me that, in the face of an enormous strategic decision, her organization’s board was talking around the issue repeatedly, never making any progress toward clarity much[…]

Manageable Process

Are Your Outcomes Manageable?

This is our third and final post in this series. We believe outcome statements should be meaningful, measurable, and manageable, and we recommend that organizations evaluate their outcomes against those criteria in that order, because each serves as a more narrow filter than the one before. The universe of meaningful outcomes is big, complex, abstract,[…]